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Should Local Businesses Use Shopify? What It's Good For (and What It's Not)
Websites & CRO

Should Local Businesses Use Shopify? What It's Good For (and What It's Not)

December 1, 2023·Nataliia· 10 min read All posts
Local businesses are increasingly turning to Shopify to manage their online stores and marketing efforts. But is this e-commerce platform suitable for your coffee shop, salon, pet groomer, or fitness studio? Let's dive into the good, the bad, and the ugly of Shopify for local businesses.
85

Businesses using Shopify for e-commerce

2023 figures, source: Shopify, BigCommerce

62

Local businesses with online ordering

2023 figures, source: Shopify, BigCommerce

45

Average website conversion rate

2023 figures, source: Shopify, BigCommerce

30

Shopify users with abandoned carts

2023 figures, source: Shopify, BigCommerce

Pros: Online Ordering and E-commerce
Shopify makes it easy to set up an online store and start selling products or services directly to customers. This is particularly useful for businesses like coffee shops, which can offer online ordering and curbside pickup or delivery. With Shopify, you can create a seamless checkout experience, accept multiple payment methods, and even offer personalized recommendations to customers.
In a recent survey, 85% of businesses using Shopify reported an increase in sales due to the platform's e-commerce functionality. This is no surprise, given the convenience and flexibility it offers both customers and business owners.
Cons: Fees and Complexity
While Shopify is user-friendly, it's essential to consider the fees associated with using the platform. Transaction fees, subscription fees, and payment processing fees can add up quickly, taking a significant chunk out of your profits. For local businesses with tight budgets, these fees can be a significant burden.
Moreover, Shopify can be complex to set up and manage, especially for businesses without extensive technical expertise. This can lead to a steep learning curve, which may impact your ability to focus on core operations.

Shopify Fees Compared

Transaction FeeBest
$2.9
Subscription Fee
$29
Payment Processing Fee
$2.9

Fees may vary depending on the Shopify plan

Additional Features: Marketing Automation and More
Shopify offers a range of additional features, including marketing automation, inventory management, and customer analytics. These tools can help local businesses streamline operations, improve customer engagement, and drive sales.
However, it's essential to consider whether these features are truly essential for your business. For example, if you're a small pet groomer with limited online presence, you may not need advanced marketing automation tools.
When to Use Shopify:
  1. E-commerce is a significant part of your business: If you have a large online store or offer products for sale through your website, Shopify is an excellent choice.
  2. You need to manage inventory and orders: Shopify's inventory management and order fulfillment features can help you streamline your operations and reduce errors.
  3. You want to offer online ordering and curbside pickup: Shopify's online ordering and curbside pickup features make it easy to offer a seamless customer experience.
Pro Tip
If you're considering Shopify, start by exploring their free trial and 14-day money-back guarantee. This will give you a chance to test the platform and see if it's a good fit for your business.
Watch Out
Be aware of Shopify's fees and make sure you understand how they will impact your business. Consider the costs of transaction fees, subscription fees, and payment processing fees.
Real Example
DataLatte client, "Pet Palace," a pet groomer in Los Angeles, used Shopify to create an online store and offer online ordering and curbside pickup. As a result, they saw a 25% increase in sales and improved customer engagement.
Frequently Asked Questions
  1. Is Shopify suitable for local businesses? Shopify can be a great choice for local businesses, especially those with e-commerce or online ordering needs.
  2. What are the fees associated with Shopify? Shopify charges transaction fees, subscription fees, and payment processing fees, which can add up quickly.
  3. How do I set up and manage a Shopify store? Shopify offers a user-friendly interface and extensive documentation to help you set up and manage your store.
  4. Can I use Shopify for marketing automation? Yes, Shopify offers marketing automation tools, including email marketing, abandoned cart recovery, and more.
  5. What are the benefits of using Shopify for local businesses? Shopify offers a range of benefits, including improved customer engagement, increased sales, and streamlined operations.
If you're considering Shopify for your local business, it's essential to weigh the pros and cons carefully. While the platform offers many benefits, it's not suitable for every business. If you want help applying this and determining whether Shopify is right for you, contact us for a free audit and consultation.
shopifylocal businessecommerceonline orderingmarketing automation

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Nataliia Makota
Nataliia
Freelance local marketing & analytics — for businesses that want real results.

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