AI Agent Skill · Appointment Booking
Never lose a booking
to a missed message.
An AI booking agent that handles enquiries 24/7 across Instagram, website chat, Google Business Profile, and SMS — qualifying the customer, checking your real-time availability, and creating the confirmed booking in your system. No scripted menus. No missed revenue.
40%
Of booking enquiries arrive outside business hours
24/7
Coverage across all channels with zero staff time
90s
Response time to missed calls via automatic text-back
6
Channels monitored simultaneously from one agent
How the booking agent works
A real LLM pipeline — not a chatbot with decision trees. It handles natural language, understands context, and takes action in your booking system.
Customer sends a message on any channel
Instagram DM, website chat, Google Business Profile, SMS — wherever they reach out, the agent is listening. No channel-switching on your end.
Agent qualifies the request in natural language
It asks the right questions for your business type — service, preferred time, stylist/groomer/trainer preference, pet breed for groomers, coat condition for hair salons. No scripted menus. Real conversation.
Agent checks live availability in your booking system
Real-time API call to your booking platform — reads current availability, respects buffer times, blocked times, and your staff's individual calendars.
Agent offers specific slots and confirms
Presents 2–3 concrete options, handles objections (wrong time, wrong staff, price question), and confirms the preferred slot with the customer's name and contact.
Booking created directly in your system
Writes the confirmed appointment into your booking platform — no double-entry, no manual step. Customer gets a confirmation immediately.
Reminder sequence begins automatically
The booking triggers your reminder sequence (separate agent, configurable timing) — reducing no-shows without any manual follow-up.
Every channel, one agent
Customers contact you in different ways. The booking agent handles all of them — consistently, immediately, and with the same quality of response.
Website chat widget
Embedded on any page — books without the customer leaving your site
Instagram DM
Replies to DMs automatically via the Instagram Messaging API
Facebook Messenger
Handles Messenger enquiries and converts them to bookings
Google Business Profile chat
Captures leads from Google Maps search directly
SMS / WhatsApp
Responds to inbound texts and WhatsApp messages 24/7
Missed call text-back
When calls go unanswered, auto-texts within 90 seconds
Works with your booking platform
We integrate with 20+ booking systems — reading real-time availability and writing confirmed bookings directly. No manual sync, no double-entry.
Booking agents built for your industry
Different businesses need different intake flows. We build booking agents configured for your specific niche — not a generic template.
Hair & Beauty Salons
Handles service + stylist preference, colour consultation triage, patch test reminders
See booking agentFitness Studios & Gyms
Books classes with waitlist, handles drop-in vs membership, collects fitness goals
See booking agentPet Groomers
Full pet intake (breed, coat, temperament) flows directly into grooming software
See booking agentCoffee Shops & Cafés
Private events, team breakfasts, deposit collection, group dietary requirements
See booking agentDental & Medical
Appointment type qualification, insurance pre-check, new-patient intake
See booking agentCleaning Services
Property size, service frequency, key handoff logistics, quoting flow
See booking agentBooking agent questions
How is this different from a booking widget or Calendly link?
A booking widget requires the customer to already know what they want and navigate to it. An AI booking agent meets customers where they are — in their Instagram DMs, in your Google chat, in a text message — and has a real conversation that qualifies them, answers their questions, and converts the enquiry into a confirmed booking. It handles uncertainty ('I'm not sure which service I need'), objections ('that time doesn't work'), and edge cases ('can I change my stylist?') that a booking widget can't.
What if a customer asks something outside the booking flow?
The booking agent is configured with a scope — it knows when a question is outside its remit and escalates gracefully. For complex service questions, it hands off to your FAQ agent. For pricing queries it doesn't have the answer to, it says 'let me get the owner to come back to you on that' and captures the contact. It never makes up an answer.
Can it handle reschedules and cancellations?
Yes. Customers can DM or text 'I need to reschedule my appointment on Saturday' and the agent retrieves their booking, presents available alternative slots, and moves the appointment. Cancellations are processed according to your policy — the agent enforces your cancellation window (e.g. 48-hour notice required for a deposit refund) and releases the slot for new bookings.
How long does it take to set up?
For a standard booking agent with one booking platform integration and 3–4 channels, we build and test in 1–2 weeks. Setup requires a 30-minute onboarding call where you walk us through your services, pricing, staff calendars, and any policies. We handle the integration, conversation design, and testing. You approve before it goes live.
What does it cost?
Build: $800–$2,000 depending on booking platform complexity and number of channels. Monthly: $40–$90/month for API calls, SMS (if applicable), and hosting. For most local businesses, a single additional booking per week from after-hours enquiries covers the monthly cost many times over.
Get your AI booking agent built
Free 30-minute audit. We'll map your current booking channels, identify where you're losing after-hours revenue, and spec out the exact booking agent to fix it.
Book your free audit