Yelp Adds AI-Generated Summary to Business Pages — Your Reviews Shape the AI's Description of You

Yelp deployed AI-generated summaries on business listing pages — a 2–4 sentence paragraph that appears prominently below the business name, synthesised from the patterns in your reviews. The summary highlights the most frequently mentioned positives ("known for quick service and friendly staff") and, in some cases, noted negatives ("some reviewers mention parking can be difficult").

The AI summary cannot be edited by business owners — it is entirely based on review content. This creates a strong feedback loop: businesses that actively encourage satisfied customers to leave reviews with specific keywords (e.g. "the grooming was gentle", "perfect espresso", "the yoga instructors are so supportive") will have those phrases reflected in the AI summary that thousands of potential new customers see.

Yelp's AI summary is also being pulled into Google's AI Overviews and ChatGPT recommendations when a business appears in those contexts. This means the language patterns in your Yelp reviews are now influencing how multiple AI systems describe your business across the web.